We will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at We. Gifts purchased on We may only be returned for store credit or exchanged within 60 days of original purchase. Merchandise purchased at We at a discount of 41% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time. For Instagram and Facebook orders, please initiate return on the app where you placed the order. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.
Return Instructions
Domestic
Returns received after 14 days of your delivery date will incur a $9.95 restocking fee.
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 5-7 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing. Please note items may be processed separately, you will receive separate returns confirmation emails.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
International
You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate (Canada and Mexico return for free), to initiate a return CLICK HERE. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Exchanges
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
For international orders on We, merchandise can only be returned via mail and cannot be returned to retail stores.
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store may not be returned to us.
